Privacy Policy for SnuggleLens
1. Introduction
a) Who we are. SnuggleLens ("SnuggleLens," "we," "us," or "our") is operated by Snuggle Lens LLC, a California limited liability company.
b) What this policy covers. This Privacy Policy applies to the website located at snugglelens.com, including its subdomains, and the SnuggleLens web application available through it (together, the "Service"). It explains how we collect, use, store, share, and protect personal information, as defined in Section 2 (Key Terms and Definitions), when you use the Service, including when you create or use an account, make a purchase, or communicate with us by email. The Service does not include the third-party services we use to operate it, such as those provided by Google LLC, Stripe, Inc., and Zoho Corporation, which are governed by their own terms and privacy policies, or third-party websites linked from the Service, such as social media pages; see Section 11 (Third-Party Services). The Service is currently intended only for users in the United States.
c) Who the Service is for. The Service is intended for adults aged 18 and older. It is designed for parents and legal guardians who want to create AI-generated portraits from photos of their own children. By uploading a photo of a child, you confirm that you are that child's parent or legal guardian, or that you have permission from the child's parent or legal guardian to do so. If the photo also shows other people, you confirm that you have permission from each of them to upload it, or, for anyone under 18, permission from that person's parent or legal guardian. Our Terms of Service require these permissions. Children may not create accounts or use the Service themselves.
Summary: Our Commitments About Your Photos
We know the photos you upload are often of your child, so we've built the Service to handle them with care. We collect only what we need, keep it private to your account, delete it when we no longer need it and use trusted providers to process and store it. Here are the most important points:
- Purpose. We use your Uploaded Photos (defined in Section 2) only to check that they are usable, to create the Generated Portraits you request, and to store both in your account so you can view and download them.
- No sales, marketing, advertising, or AI-training. We never sell your Uploaded Photos or Generated Portraits (defined in Section 2), use or share them for marketing or advertising, or use them to train AI models.
- Face data and Measurements (Biometric Data). To check that your uploaded photo is usable, for example that the face isn't cut off and that there is only one face in the photo, our software detects points on the face and takes measurements from them. Some laws treat this as biometric data, and we treat it that way too. We use it only to check your photo, never to identify anyone, and we never sell it or share it with anyone other than the service providers that store and process it for us. The face points are deleted immediately after the check. Any measurements we keep are deleted when your Uploaded Photo is deleted, automatically 30 days after upload, or sooner if you delete the photo or your account.
- You're in control. Your Uploaded Photos are deleted, automatically 30 days after upload, or you can delete them sooner at any time using the × button in the Your Photos panel on the Generate tab. Your Generated Portraits remain in your account until you delete them, which you can do at any time using the × button in the Generate tab. You can delete your account, along with all of your images, by emailing hello@snugglelens.com. See ‘Your requests’ in Section 10 (Your Choices).
- Trusted providers. To generate and store portraits, we use the Image Generation Service and Storage Service, provided by Google LLC, which maintains recognized security certifications. See Section 5 (How We Handle Your Photos and Portraits), Section 6 (How We Share Information), and Section 9 (Data Security) for details.
- Your requests. You can ask us to access, correct, or delete your information at any time. (see Section 10).
2. Key Terms and Definitions
“Personal Information” means any information that identifies, relates to, describes, or can reasonably be linked, directly or indirectly, to you or your household, including, but not limited to, the categories listed in Section 3 (Information We Collect).
“Uploaded Photos” means the photos uploaded to the Service through your account to create portraits, including any copies we make of them to process your request, such as converted, resized, or cropped versions.
“Generated Portraits” means the AI-generated images the Service creates using your Uploaded Photos according to the requests made through your account.
“Image Generation Service” means the AI image-generation service provided by Google LLC through Google Cloud, which we use to create Generated Portraits from Uploaded Photos.
“Storage Service” means Cloud Storage for Firebase, a cloud storage service provided by Google LLC, which we use to store Uploaded Photos and Generated Portraits.
3. Information We Collect
We collect only what we need to create your portraits, run your account, and operate the Service.
Information you give us
- Account information: We collect your email address and password when you create an account using an email address. If you sign in with your Google account, we receive your name, email address, and profile picture from Google LLC.
- Uploaded Photos: We collect the photos uploaded to the Service through your account. These photos typically show your child and may also show other people, including you, other family members, or other children under 18.
- Generation choices: We collect the selected themes through your account when generating portraits.
- Purchase information: We collect the plan you select, the amount paid, the date and time of payment, a receipt number, and limited details about your payment method, such as its type, the card brand and last four digits of your payment card. Your full payment details, such as full card number or bank account number, are collected and processed directly by Stripe, Inc., and we do not receive or store them. Stripe's handling of your payment information is governed by the Stripe Privacy Policy. See the Stripe Privacy Policy
- Communications: We collect the content of emails you send us, such as support requests, feedback, and reviews, along with the email address you send them from and your name, if you include it.
- Consent records: We collect records of your acceptance of our Terms of Service and Privacy Policy, including the date and time of acceptance and the version accepted.
Information collected automatically
- Device and usage data: We automatically collect device and usage data, including, but not limited to, your IP address, browser and device type, operating system, pages viewed and the date and time of your visits.
- Browser storage and similar technologies: We use browser storage and similar technologies to keep you signed in and to operate the Service. See Section 8 (Cookies and Similar Technologies).
Information from third parties:
- We receive payment confirmation and the purchase details from Stripe, and sign-in details from Google if you choose Google sign-in.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
- Provide the Service: We use personal information to check that your Uploaded Photos are usable, create Generated Portraits using the themes and styles you select, store your images in your account, and make them available for you to view and download.
- Check your photos: We use face data and measurements only to check that your Uploaded Photo is usable. We do not use them to identify anyone or for any other purpose and we never sell it or share it with anyone other than the service providers that store and process it for us.
- Run your account: We use personal information to authenticate you, process your payments through Stripe, and keep records of your generations and purchases.
- Support you: We use personal information to respond to your questions, requests, and feedback.
- Keep the Service safe:We use personal information to prevent fraud and abuse, enforce our Terms of Service, and protect our users and the Service.
- Communicate with you:We use your email address to send service messages, such as purchase receipts, account notices, updates to our policies, and notices about security incidents affecting your personal information.
- Improve the Service:We use feedback you send us, and device and usage data such as error logs, to fix problems and improve the Service. We do not use Uploaded Photos or Generated Portraits for this purpose.
- Meet legal obligations:We use personal information to comply with applicable laws, respond to lawful requests from authorities, keep records of your consents, and establish or defend legal claims.
- Share reviews:With your permission, we may display reviews you send us on the Service, using only your first name or initials.
We do not sell your Uploaded Photos or Generated Portraits, use or share them for marketing or advertising, post them publicly, or use them to train AI models.
5. How We Handle Your Photos and Portraits
a) How we check your photos. When you upload a photo, our software checks that it is usable, for example, that the face isn't cut off and that there is only one face in the photo. To do this, it detects points on the face and derives measurements from them. We call these face data and measurements. The check runs on our servers, which are hosted by Google LLC. We use face data and measurements only for this check. We do not use them to identify anyone, we do not create facial recognition templates or face embeddings, and we do not sell or share them with anyone other than Google LLC, which stores and processes them for us. The face points are deleted immediately after the check. The derived measurements are stored with your Uploaded Photo and deleted when it is deleted. Photos that don't pass the check are deleted on the same schedule.
b) How portraits are made. When you request a portrait, we send your Uploaded Photo and the selected themes to the Image Generation Service, provided by Google LLC, which creates your Generated Portraits and returns them to us to store in your account. See Section 5.c.ii (During portrait generation) for how Google handles your images, and Section 9 (Data Security) for how we protect them.
c) How we store your images
- i) In your account. Your Uploaded Photos and Generated Portraits are stored with the Storage Service on our behalf. Uploaded Photos are automatically deleted 30 days after upload, and Generated Portraits remain in your account until you delete them, so you can view and download them at any time.
- ii) During portrait generation. Your Uploaded Photos are processed by the Image Generator Service to create Generated Portraits. Under Google's terms, Google does not use your Uploaded Photos or Generated Portraits to train its AI models, and does not keep them longer than needed to create your portraits. However, if Google's automated safety systems flag a request as a possible policy violation, Google may keep it, including its images, for up to 30 days to investigate, and authorized Google staff may review it. Google may change its terms; see Section 11 (Third-Party Services).
d) Who can view your images. Your Uploaded Photos and Generated Portraits are private to your account. We do not view them except when you ask to as part of a support request, when needed to investigate a technical error, abuse, or a violation of our Terms of Service, or when required by law. Google staff may review images only in the limited cases described under Section 5.c.ii (During portrait generation). See Section 9 (Data Security) for how your images are protected.
e) Deleting your images: Uploaded Photos are automatically deleted 30 days after upload. You can delete them sooner from the Your Photos panel on the Generate tab, and you can delete Generated Portraits from Your Creations panel on the Generate tab at any time. To delete your account, email us at hello@snugglelens.com. See ‘Your requests’ in Section 10 (Your Choices). Deleting your account deletes all of your images. See Section 8 (Data Retention) for details.
6. How We Share Information
We do not sell your personal information or share it for marketing or advertising. We share personal information only in the situations described below.
a) Service providers. We use the following service providers to operate the Service. They process personal information on our behalf and may use it only to provide their services to us. Each service provider has its own terms and privacy policy, which it may change and which we do not control; see Section 11 (Third-Party Services). See Section 5 (How We Handle Your Photos and Portraits) for how our service providers handle your images.
| Service provider | Information they receive | Purpose |
|---|---|---|
| Google LLC (Image Generation Service) | Uploaded Photos, selected themes, Generated Portraits | To create your portraits |
| Google LLC (Storage Service) | Uploaded Photos, Generated Portraits | To store your images in your account |
| Google LLC (Firebase authentication and hosting) | Email address, password, name and profile picture (if you sign in with Google), consent records, device and usage data | To run your account and the Service |
| Google LLC (Server hosting) | Uploaded Photos, face data and measurements | To check that your photos are usable |
| Stripe, Inc. | Purchase information. Stripe collects your payment details, IP address, and device data directly from you. | To process payments and prevent fraud |
| Zoho Corporation | Your email address, name, and the content of emails you send us | To receive and respond to your emails |
b) Legal requirements. We may disclose information if required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of our users, children, the public, or SnuggleLens. We report apparent child sexual abuse material to the National Center for Missing & Exploited Children, as required by law.
c) With your consent. We may share information for other purposes when you ask us to or give us permission.
d) Business transfers. If SnuggleLens is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. Any successor must continue to protect your Personal Information including your Uploaded Photos and Generated Portraits as described in this policy.
7. Cookies and Similar Technologies
We use browser storage and similar technologies only to keep you signed in, secure your session, complete checkout, and operate the Service. We do not currently use analytics or advertising cookies. If we begin using them, we will update this policy before doing so. Our payment processor, Stripe, may set its own cookies during checkout to process payments and prevent fraud. (see Stripe Privacy Policy and Cookies Policy) Because we do not track you across other websites or use analytics or advertising cookies, the Service does not respond to Do Not Track signals.
You can block or clear cookies and browser storage in your browser settings. Blocking those needed to sign you in or complete checkout may stop parts of the Service from working.
8. Data Retention
Your images.
- Uploaded Photos are automatically deleted 30 days after upload, or sooner if you delete them. Generated Portraits are kept until you delete them. When an image is deleted, we remove it from your account immediately. If you ask us to delete your account, we will delete it and all of your images within 30 days of your request. Google then deletes any remaining copies from its systems as soon as reasonably practicable, and no later than 180 days after deletion, under its terms.
- Your Uploaded Photos are processed by the Image Generation Service to create Generated Portraits. Under Google's terms, Google does not use your Uploaded Photos or Generated Portraits to train its AI models, and does not keep them longer than needed to create your portraits. However, if Google's automated safety systems flag a request as a possible policy violation, Google may keep it, including its images, for up to 30 days to investigate, and authorized Google staff may review it (see Google Cloud Platform Terms of Service). Google may change its terms; see Section 11 (Third-Party Services).
Other Personal Information
Face data and measurements. Face points are deleted immediately after the photo check. The derived measurements are deleted when the Uploaded Photo they came from is deleted. (see Your Images above).
Account information. We keep your account information until your account is deleted. Your email address, and your name if you include it, may remain in your communications with us, which we retain after account deletion as described below (see Communications).
Generation records. We keep records of the portraits you generated, including the themes and styles you selected and the date of each generation, including after you delete the portraits or your account. We use these records to match generations to purchases and to resolve billing questions or disputes. These records do not include your images.
Purchase records. We keep records of your purchases, such as receipts and payment history, including after your account is deleted, for tax, accounting, and record-keeping purposes. We never collect or store full payment details, such as full card or account numbers; these are collected and processed directly by our payment processor, Stripe, Inc.
Payment details. Your full payment details are held by Stripe, Inc., not by us. Stripe keeps payment information as long as necessary to provide its services, comply with legal obligations, prevent fraud, and resolve disputes, including after your account is closed. See the Stripe Privacy Policy.
Consent records. We keep records of your acceptance of our Terms of Service and this Privacy Policy, including after your account is deleted, as proof of that acceptance.
Communications.We keep emails you send us, including after your account is deleted, for reference in case of questions or disputes. You may ask us to delete them by emailing hello@snugglelens.com. See ‘Your requests’ in Section 10 (Your Choices).
Device and usage data.We keep technical logs, such as IP addresses and error logs, for 30 days.
Legal exceptions.We may keep your personal information longer when required by law, to resolve disputes, or to enforce our agreements.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect your personal information, including, but not limited to:
- Encryption:Information is encrypted using HTTPS (TLS) while it travels between your device, our systems, and our service providers' systems. Information we store with Google, including your images, is also encrypted.
- Passwords:Passwords are stored in hashed form by our authentication provider, Google LLC. We cannot see your password.
- Access controls:Your images can be accessed only when you are signed in to your account, and are not shown to other users. Access to our systems requires authentication, and only authorized personnel can access personal information when necessary. Apart from processing by our service providers, no one views your images except in the limited cases described in Section 5.d (Who can view your images).
- Trusted providers:We host the Service and store images with Google LLC, process payments with Stripe, Inc., and handle email with Zoho Corporation. Each maintains recognized security certifications. We do not operate or control our providers' systems, and their security practices are governed by their own terms; see Section 11 (Third-Party Services).
No method of transmission or storage is completely secure, so we cannot guarantee the absolute security of your information. If we learn of a security incident affecting your personal information, we will notify you as required by law.
You can help protect your account by using a strong, unique password and keeping your login details private. Contact us at hello@snugglelens.com if you believe your account has been compromised. See ‘Your requests’ in Section 10 (Your Choices).
10. Your Choices
Deleting your images.Uploaded Photos are automatically deleted 30 days after upload. You can delete them sooner from the Your Photos panel on the Generate tab, and you can delete Generated Portraits from the Your Creations panel on the Generate tab at any time.
Deleting your account.To delete your account and all of your images, email us at hello@snugglelens.com (see ‘Your requests’ below). We will delete your account within 30 days of your request. Some records, such as purchase and generation records, consent records, and your emails to us, are kept after account deletion as described in Section 8 (Data Retention).
Cookies and browser storage.You can block or clear cookies and browser storage in your browser settings; see Section 7 (Cookies and Similar Technologies).
Emails from us.We send only service messages, such as purchase receipts, account notices, and policy updates. Because these are needed to run your account, you cannot opt out of them while your account is active.
Google sign-in.If you signed in with Google, you can remove SnuggleLens's access at any time in your Google Account settings. This does not delete your SnuggleLens account; to delete your account, email us. (see ‘Your requests’ below).
Your requests.You may ask us to access, correct, or delete your personal information, or to delete your account, by emailing hello@snugglelens.com. To protect your information, we act on requests about an account only when they come from the email address linked to that account. If you no longer have access to that email address, contact us and we may ask for other information to verify your identity. This does not apply to reports under Section 12 (Children's Privacy). We will complete your request within 30 days.
11. Third-Party Services
The Service relies on third-party service providers, including Google LLC, Stripe, Inc., and Zoho Corporation, each of which has its own terms and privacy policy:
- Google LLC (including the Image Generation Service, Storage Service, Firebase authentication and Hosting): Google Cloud Terms of Service; Google Cloud Service Specific Terms, and Firebase Terms of Service
- Stripe Privacy Policy
- Zoho: Zoho Privacy Policy
These providers may change their terms and policies at any time. We do not control their terms and policies and are not obligated to notify you of changes to them, so please review them directly.
The Service may also link to third-party websites and services, such as our social media pages. This policy does not apply to those websites and services, and we are not responsible for their privacy practices.
12. Children’s Privacy
- The Service is intended only for adults aged 18 and older. We do not knowingly collect personal information directly from anyone under 18, and anyone under 18 may not create an account or use the Service.
- Photos of children are uploaded to the Service by adult users. Users must be the child's parent or legal guardian, or have the permission of the child's parent or legal guardian, as required by our Terms of Service. We use Uploaded Photos only to to check that they are usable, create the Generated Portraits requested through the user's account and store them in that account. We never use Uploaded Photos or Generated Portraits for marketing, advertising, or AI training. See Section 5 (How We Handle Your Photos and Portraits), Section 6 (How We Share Information), and Section 9 (Data Security) for how we handle, share, and protect these images.
- If we learn that an account belongs to someone under 18, we will delete the account and all associated information, including Uploaded Photos and Generated Portraits. If you believe someone under 18 is using the Service, or if you are a parent or legal guardian and believe a photo of your child was uploaded without your permission, contact us at hello@snugglelens.com. We will investigate and delete the photo and any related Generated Portraits, and may delete the account.
13. Changes to This Policy
We may update this policy. If we make material changes, we will notify you by email or through a prominent notice on the Service before the changes take effect, and we will update the version number and 'Last updated' date above. Before applying a material change to personal information we have already collected, we will ask for your consent.
We will never use your Uploaded Photos or Generated Portraits for marketing, advertising, or AI training. No future version of this policy will change this commitment. We use only service providers whose terms prohibit them from using your images for these purposes. If a provider's terms change to allow this, we will stop sending your images to that provider.
14. Contact Us
For questions about this policy or to make a request described in Section 10 (Your Choices), email us at hello@snugglelens.com.